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Frequently Asked Questions

Xerox Green World Alliance

Welcome to Xerox Canada's improved process for recycling and remanufacturing used supply items.

Through the Green World Alliance collection/reuse/recycling program for spent imaging supplies, customers return more than 2.5 million cartridges and toner containers annually. Over the last 20 years, our supplies recycling programs have kept more than 145 million pounds of waste out of landfills.

Xerox Canada will pay for the return of all Xerox branded used supply items. We encourage you to view our Take Back List to understand which supply items Xerox currently remanufactures. If your supply item is not on this list, Xerox recommends that you recycle locally.

If you have 5 to 30 used Xerox Genuine Supply items — or Lexmark/HP original and Xerox branded replacement cartridges — to return, then Eco Boxes are a great option. We ship them free to your door in kits containing 3 Eco Boxes each. An Eco Box can hold approximately 5 to 12 used items depending on their size.

Don’t Forget — Xerox Canada now takes back used Lexmark/HP original and Xerox branded replacement cartridges!


Step 1: Order Boxes

To order a free kit of 3 Eco Boxes, click "order boxes”, provide your shipping information and submit your order. Eco Box orders cannot be shipped to a P.O. Box. Please be sure to provide a valid shipping address to avoid cancellation of your order.

Step 2: Ship

To return your Eco Box for recycling
  1. Check to see if your supply items should be returned to Xerox for remanufacture. If you do not find your part number on the Take Back List, please recycle locally or use an ECO box to return this item along with at least 5 other returns.
    how do I find my part/sku number?
  2. If you have already created an account on xerox.ca, please login - otherwise sign up now.
  3. Schedule a pick-up online or indicate that you already have a regularly scheduled Purolator pick-up.
  4. Request and print your unique, 'smart' label.
  5. Insert used supply items in the Eco Box upon delivery.
  6. Affix one Purolator label to the outside of the Eco Box.
  7. If you already have a regular Purolator pick-up leave the boxes at the pick-up location. If you do not have a regular Purolator pick-up, you can schedule one on-line at the time of label generation or by calling Purolator at 1-800-459-5599, option 1.
Xerox encourages returns of items on the Take Back List. If you have questions or concerns about Eco Box returns, please contact us at 1-800-668-0199, option 1, 3, 3.





order boxes
Do you have more than 5 items to return? Order our free Eco Boxes. You'll save time and help reduce carbon emissions from shipping.

Don’t Forget — Xerox Canada now takes back used Lexmark/HP original and Xerox branded replacement cartridges!

Simply follow the same process you use for recycling your Xerox used supply items, by logging in below to print your Purolator shipping label.

To request and print your shipping labels:
  1. Check to see if your supply items should be returned to Xerox for remanufacture. If you do not find your part number on the Take Back List, please recycle locally or use an ECO box to return this item along with at least 5 other returns.
    how do I find my part/sku number?
  2. If you have already created an account on xerox.ca, please login - otherwise sign up now.
  3. Schedule a pick-up online or indicate that you already have a regularly scheduled Purolator pick-up.
  4. Request and print your unique, 'smart' label.
  5. Insert used supply item in the new supply item box.
  6. Affix one Purolator label per box.
  7. Leave box at your usual courier pick-up location at your place of business.