Our Capabilities
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Business ProcessesFor more than 40 years, we’ve kept retail and consumer product firms focused on their core competencies to achieve their business goals. |
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Document ServicesWe help retail and consumer product manufacturers worldwide cut costs and increase revenues with document management services that can improve their business processes, attract more customers and improve environmental sustainability. |
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IT OutsourcingWith IT Outsourcing (ITO) solutions, retail and consumer product firms worldwide can concentrate on their real business instead of their IT infrastructure. |
| Our Experience
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Case Study: Dillard'sDillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology.
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Case Study: Retail Customer Care ServicesA legendary consumer electronics giant had multiple vendors providing customer support. They needed one vendor with proven call center expertise to deliver an exceptional customer experience. We launched two contact centers ahead of schedule and achieved the highest customer satisfaction ratings of any of the client's vendors. |
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Awards and RecognitionXerox is proud to be positioned as leaders in the Gartner Magic Quadrant for Managed Print Services, Finance and Accounting Services, Desktop Outsourcing and Help Desk Outsourcing. |
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