General Support Questions

Frequently Asked Questions
Where do I call to have my Xerox equipment moved?
Answer: You may choose any mover you wish to relocate your equipment. Before calling a mover, contact us at 1-800-ASK-XEROX (1-800-275-9376) to see if a technician must disassemble the machine prior to moving it and/or reassemble it at the new location. We can also recommend a mover who is trained to move Xerox equipment in your area. If you have one of these products, call 1-866-275-6372.

How can I get Health or Safety information regarding Xerox materials or products?
Answer: For health and safety information, customer safety, or Material/Product Safety Data Sheets, please call 1 800 828-6571.

Where should I call for billing/invoice inquiries?
Answer: For any Xerox billing or invoice related questions, please call our National Enquiry Hot line at 1-800-ASK-XEROX (1-800-275-9376). When calling, please be prepared with your 9-digit invoice and/or customer number which both appear in the top right hand corner of your invoice.

How does Xerox Canada comply with the Privacy Legislation?
Answer: At Xerox, we take your privacy very seriously. For complete information, visit www.xerox.com/customerprivacy. If you have a privacy inquiry or issue, please send an email to [email protected] (please remember to include your customer number or full mailing address).