This major HR consulting company offers advisory, technology, and administration solutions to help their clients effectively manage their talent management programs while engaging employees in their health, wealth, and career. The major HR consulting company needed a digital storage and retrieval system to enable them to provide digital copies of client files as required, while maintaining the integrity and efficiency of their core business.
Xerox implemented an individualized, best-in-class digitization strategy for the relevant files, using a proven approach and skilled staff to efficiently convert documents into searchable, organized electronic information. Documents were indexed according to the client’s custom requirements for categorization and were named according to a taxonomy that was developed in partnership with the Xerox® Digital Hub.
- Enabled the HR consulting firm to provide its clients’ requested files in a cost effective manner.
- Improved customer satisfaction as the company is now able to provide employee files to its clients faster, including documents that in the past were not able to be surrendered.
- Reduced the labour-intensive process of accessing physical files by enabling efficient electronic archival, storage, and retrieval.