Xerox Canada Electronic Billing

I forgot my password. What do I do?

Password recovery options are available through the portal by using the security questions that were setup during registration.

I did not receive a registration notice from Xerox. What do I do?

Please contact Xerox Canada Customer Relations online or by phone at 1-800-ASK-XEROX (1-800-275-9376), choose language, then prompt 4.  

How do I add users in the account?

Login to the eBilling Portal and click on ‘Company’ under the ‘My Accounts’ tab. Click ‘users’ and then ‘Add New User’ to add users to the account.

How do I switch the language of my profile?

Go to My Account - Personal – Preferences, select the preferred language and click Submit.  Switching the language of your profile will change the language in which you view your invoices.

What is eBilling?

Xerox Canada’s eBilling Portal lets you view your invoice online virtually anytime, anywhere, through your secure eBilling account.  As we transition our billing systems please be advised that eBilling is only available to those customers with Customer Numbers beginning with the number “1”.

Is eBilling secure?

Yes. Keeping your personal information confidential and secure is a priority for us. We have developed security procedures and policies to safeguard and protect your personal information. Online payments use the Automated Clearing House (ACH) network to transfer funds between banks and dedicated links with clearing banks for secure payment processing. Xerox eBilling Portal automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits (40-bit encryption also allowed) along with two security firewalls to limit and monitor access.

What if I prefer to receive a paper invoice?

Invoices can be printed online from the eBilling site. Invoices will no longer be mailed. If you wish to continue receiving invoices by mail please note a $5 invoice print charge will apply (per invoice). Please contact our Customer Relations Centre if you would prefer to receive paper invoices.

Is there a charge to use eBilling?

No. eBilling is a free service.

Will all of my accounts be covered by Xerox eBilling?

Only Customer Numbers beginning with the number “1” will be available on eBilling. Customer numbers starting with “9” will be unavailable for eBilling.

If your company currently has multiple Customer Numbers starting with “1” your email address can be registered under all accounts to view the invoices in your eBilling portal.

How do I view all of my outstanding invoices?

Login to the eBilling Portal and Click on Account Summary. You will see a list of your open invoices with corresponding balances, your total balance due, and total past due amount, if applicable.

Will I be able to view my previous invoices and account history?

Yes.  You can view your previous invoices, pay your outstanding invoices and edit your account information online at any time. 

Will I receive an email alert that my invoice is ready?

Xerox will send an email alert to the address on file in your profile. We also recommend checking your invoices online regularly in accordance with your regular billing cycle.

What if I don’t receive an email notification?

There are a few reasons why you have not received your email notification:

The email address in your profile may be incorrect.  To update your email address login and access your profile.

Your mail server may have flagged it as spam/junk.  To resolve we recommend you add Xerox to your email address book and/or filters to prevent this from occurring.

How can I print a copy of the original invoice?

Click the PDF icon on the Account Summary screen or the link "View/print PDF" near the top of the Invoice Detail screen. You can then print it by selecting Print from the File menu.

NOTE: To view the invoice in PDF format you may need the free Adobe Acrobat Reader to be installed on your computer. 

What are my payment options with eBilling?

Electronic payments can be made from your bank account (ACH) via the eBilling Dashboard. The first time you make a payment, you will need to provide authorization for Xerox to initiate an electronic withdrawal from your account.  Subsequent payments should not require this authorization.

What is ACH?

Automated Clearing House (ACH) is an electronic network for financial transactions. This is a computer-based clearing and settlement facility established to process the exchange of electronic transactions between participating institutions.

Please contact your financial institution regarding your access to ACH bill pay features. ACH bill payment has become a standard feature of many bank accounts. Once you have confirmed this with your financial institution, you can contact us to make your payment via ACH.

Alternate payment methods include, Pre-Authorized Debit (PAD) – (only applicable to Lease invoices), Electronic Funds Transfer (EFT), and Cheque.

How do I ensure my payment has been submitted?

When a payment request is submitted, you will receive an email notification with a reference number that identifies a specific payment. The status of your payment will be updated automatically and indicated on the Summary page.

When will my payment be debited from my chequing account?

Your payment will be debited from your account within 24 hours of submitting the payment. A representative from Xerox may contact you if your payment attempt was unsuccessful or if we were unable to process the payment. In some instances, you may receive an automatic notice of unsuccessful payment to your email. Any issues related to your banking institution's failure to process an online payment submitted through Xerox eBilling must be resolved by you with your banking institution.

How do I add/change my ACH information?

Login to the eBilling Portal and click on ‘Payments’ tab. Click ‘Add Bank Account’ to add/change your ACH information. 

Can I make changes to my account on the eBilling Portal?

Depending on your level of access you may be able to change certain information on Xerox’s eBilling Portal account pages such as banking information and email address.   Should you need to change your company’s legal name, address or other personally identifiable information maintained on the applicable account(s) please contact Xerox Canada Customer Relations.