Xerox Canada Web Privacy Statement



Xerox cares about protecting the privacy of individuals who visit the Xerox Web site for information, products, and services. This policy explains how we, at Xerox, ensure the responsible use and protection of any personal information that we receive online.

Xerox understands the importance of personal privacy online.

Xerox has developed its Web site with personal privacy in mind. At Xerox, privacy on the Internet means that:

  • you have control over any personal information you decide to submit to Xerox
  • Xerox informs you how we use any personal information that is submitted to us online
  • Xerox is committed to treating your information confidentially

It is not necessary to provide any personal information when you visit the Xerox Web site.

You can browse the Xerox Web site without disclosing any information that identifies you as an individual or any "personal information" as defined in applicable privacy laws. Xerox provides you with the opportunity to contact Xerox online--to ask a question, learn more about a product, or to ask for help with a product you already have. If you choose to contact Xerox online, you will find that many of our contact forms ask for information that may be personal in nature, such as name, street address, and e-mail address. We ask for this information to help us reply to you. Providing personal information is voluntary. Xerox always leaves it up to you whether to submit personal information online. If you would like to contact Xerox, but do not wish to submit personal information online, you can reach a Xerox representative by calling 1-800-ASK-XEROX.



This privacy statement covers the Web pages belonging to Xerox Canada. 

During your visit to the Xerox site, you will find that we offer online shopping and customer services on selected offerings. To handle online orders or inquiries more efficiently, Xerox has provided electronic forms that request personal information such as name, street address, and e-mail address. These forms enable visitors and customers to communicate with Xerox quickly and easily. As an alternative, those who want to communicate with Xerox but do not wish to give personal information online may use the phone numbers that we also provide on our Web pages. 

Xerox asks only for the minimum amount of information needed to assist you.

For example, Xerox uses personal information submitted online to:

  • respond to questions from customers or visitors to the Web site
  • provide customer support (where applicable)
  • enable online shopping (where applicable)
  • contest and/or survey registration
  • inform users of special promotions
  • offer personalization services
  • create reseller partnerships
  • enable financing arrangements and to provide ongoing service;
  • understand customer needs;
  • develop, enhance, promote, market or provide products, services and support;
  • manage and develop Xerox’s business and operations; and
  • meet legal requirements.

When we request personal information, we limit our request to the information needed to respond to inquiries or complete a transaction. Once you send information online to Xerox, your information is used only for the specific purpose for which it was submitted. Where Personal Information is no longer required to fulfill the identified purpose(s), it will be destroyed, erased or made anonymous.


Here are some of the the types of information that Xerox collects online:

Contact and feedback forms: Anyone with questions or comments may use these electronic forms to submit inquiries to our Webmaster or to specific Xerox business groups. If an individual wants to communicate with Xerox through the Web site, we require a sufficient amount of information to respond to the individual's request. Xerox replies to contact and feedback forms only once unless a customer requests follow-up or additional assistance with a particular problem. If a customer contacts Xerox online with a request that requires specific or regional expertise, the request will be forwarded to a local, Xerox-authorized representative for handling. 

E-Commerce forms: To process orders over the Internet in Canada (where applicable), Xerox asks for purchase and shipping information--name, address, phone and credit card numbers. Xerox uses credit card numbers only to process orders (where applicable) 

Subscription forms: By subscribing to e-mail news and updates, customers get the benefit of the latest tips and information about specific Xerox products. A subscriber can request that his or her name be removed from the mailing list by sending an e-mail to [email protected], or by going online to

Registration forms: Using the Xerox Web site, customers can register Xerox products online. Our online registration forms ask for name, address, machine serial number and some customer satisfaction data. Registering online also entitles the customer to the option of receiving product news and featured promotions by e-mail in the future. Customers can choose not to receive these additional e-mail contacts by clicking a designated opt-out box at the time of registration. Customers who have elected to received news and promotions may request that these communications be discontinued at any time by sending an e-mail to [email protected], or by going online to For those who do not wish to register online, the registration Web pages also have details on how to register by phone or mail. 

Download forms: Visitors to the Xerox Web site can download free evaluation copies of software by completing and submitting a download form. These forms may ask for personal information. For those who do not wish to register online, the download Web pages also have details on how to register by phone or mail. 

Reseller forms: Resellers interested in becoming Xerox partners can submit information through the Xerox Web site.


How Does Xerox Handle Personal information?

Xerox keeps personal information confidential. While we, at Xerox, are pleased to offer convenient services online, we are also mindful of our responsibility to maintain the confidentiality of the personal information we receive. 

Our agents and partners protect personal information.
When a customer purchases online from Xerox it may be necessary to transfer personal information to an independent Xerox-authorized agent or partner, who then fills the order. Xerox requires that its independent agents and partners handle personal information with the same concern for personal privacy as Xerox. 

Whenever Xerox transfers personal information to its agents and partners, it is with the understanding that the information should be used for the sole purpose of fulfilling the customer's request and that the information should be kept confidential and secure at all times. 

In some instances, Xerox or one of its authorized agents or partners may need to share the personal information with an unaffiliated third party for the purpose of completing an order or providing a service. The same principles of using personal information only for the use for which it was provided and keeping information confidential apply. 

About links to non-Xerox Web sites.
While visiting the Xerox Web site, you may encounter links that take you to the Web site of another organization, such as a retailer that offers related services. Xerox posts these links as a way of helping you locate related information and services easily. However, when clicking to a non-Xerox Web site, please know that non-Xerox web sites are not covered by this Privacy Policy and that other sites may not treat information collected online with the same privacy protections as Xerox. To find out how another organization handles the information it receives online, please check the Privacy Policy posted on that organization's Web site.


Security of Personal information

Only authorized Xerox personnel, agents, partners and third parties are allowed to handle personal information submitted to Xerox online.
Any personal information that Xerox maintains is stored in secure environments. Xerox instructs all personnel who handle personal information to use appropriate privacy and security precautions when processing this information.

Credit card data is encrypted.
To ensure that online shoppers in Canada can purchase with confidence from the Xerox website (where applicable). Xerox protects credit card information with industry-standard encryption technology, such as SSL. Just as Xerox is careful with our personal information, we likewise observe rigorous privacy protection standards when handling credit card and financial data. When a customer submits an order to Xerox online, the personal and credit card information is used only to complete the purchase and arrange for shipping.


Access to Information

Reviewing personal information submitted to Xerox online. Individuals may contact Xerox to check the accuracy of their own personal information or to request that the information be updated or deleted by writing to [email protected] Please include your full mailing address (including postal code and email) in the email. 

Xerox will verify the identity of individuals requesting access to their information.
To prevent fraudulent access to the personal information stored by Xerox, each Xerox business group takes appropriate measures to verify the identity of each person requesting review, change or deletion of his or her personal information.


Cookies, Web Beacons and Privacy Choices

What is a cookie?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. 

How does Xerox use cookies?

Xerox uses cookies to recognize repeat visits to our websites and to facilitate Web navigation and online shopping. The cookies store your country and language, along with an assigned random session ID. In some cases, the cookies store name and address information so you do not have to re-enter this information in multiple forms. 

The cookie information that Xerox collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits. 

Xerox also works with third party advertising partners that use cookies to deliver Xerox advertising on other websites and to measure the performance of our advertising campaigns. 

What is a Web Beacon?

A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or email. 

How does Xerox use Web Beacons?

Xerox and our third party advertising partners may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message. 

Can I block cookies and web beacons?

Yes, the ability to enable, disable or delete cookies can be controlled though your website browser. Consult the “Help” menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on Xerox websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling cookies. 

Links to non-Xerox websites.

Other websites that may be accessed through our website, such as through social media buttons or other links, may collect certain information about you through the use of cookies, web beacons and other features. We do not have access to or control over the cookies or other features that these third party sites may use, and the information practices of these third party websites are not covered by this Online Privacy Policy. Please contact them directly for more information about their privacy practices.


Privacy Choices: How does Xerox use Interest-Based Advertising

Websites cooperate with online advertisers to collect information about visitors to present ads that are more useful and relevant. This is known as interest-based advertising or online behavioral advertising. Xerox and our third party advertising partners may use cookies and web beacons to deliver interest-based ads that are relevant and targeted to our customers and prospects. When delivering interest-based ads, Xerox adheres to the Self-Regulatory Program for Online Behavioral Advertising. 

What information do Xerox websites collect for interest-based advertising?

Xerox and our third party advertising partners may use cookies or web beacons to collect information for the purposes of interest-based advertising based on your visits to and other web sites. These cookies identify the pages you view, the links and ads you click on, other actions you take on those websites, and the referring website. Similarly, online advertisers use cookies to deliver advertising to you for companies other than Xerox based on your visits to and other websites. 

Can I control the interest-based advertising that Xerox web sites collect about me?

Yes, Xerox provides a tool to opt-out of data collection by companies that adhere to the Self-Regulatory Program for Online Behavioral Advertising.


Contact Us

We want to hear from you! We welcome your questions or comments about our Privacy Policy or about online privacy issues in general. To contact Xerox about online privacy, please send a message with the word Privacy in the subject field to [email protected].

This email address is for Privacy-related concerns only. If you are emailing this address with a non-privacy related question, comment or concern, you will not receive a response. 


If you have chosen to Opt Out of marketing preferences and are still receiving information please contact our customer relations Centre @ 1-800 Ask XEROX (1800-275-9376) choose your language preference and then prompt "4". 

Click here to access the Opt Out marketing preferences page.