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Frequently Asked Questions

Xerox Green World Alliance

Welcome to Xerox Canada's improved process for recycling and remanufacturing used supply items.

Through the Green World Alliance collection/reuse/recycling program for spent imaging supplies, customers return more than 2.5 million cartridges and toner containers annually. Over the last 20 years, our supplies recycling programs have kept more than 145 million pounds of waste out of landfills.

Please recycle locally, or choose one of the options below to return your used supply items. We encourage you to view our Take Back List to understand which supply items Xerox currently remanufactures. If your supply item is not on this list, Xerox recommends that you recycle locally.

Step 1: Order Boxes

To order a free kit of 2 Eco Boxes, click "order boxes”, provide your shipping information and submit your order. Eco Box orders cannot be shipped to a P.O. Box. Please be sure to provide a valid shipping address to avoid cancellation of your order.

Please Read
Due to high demand of Eco boxes please expect "Gently Used Eco boxes" and a longer than normal delivery time We recommend creating your own Eco Box.

Step 2: Ship

To return your Eco Box for recycling
  1. Check to see if your supply items should be returned to Xerox for remanufacture. If you do not find your part number on the Take Back List, please recycle locally or use an ECO box to return this item along with at least 5 other returns.
    how do I find my part/sku number?
  2. If you have already created an account on xerox.ca, please login - otherwise, create an ID.
  3. Schedule a pick-up online or indicate that you already have a regularly scheduled Purolator pick-up.
  4. Request and print your unique, 'smart' label.
  5. Insert used supply items in the Eco Box upon delivery.
  6. Affix one Purolator label to the outside of the Eco Box.
  7. If you already have a regular Purolator pick-up leave the boxes at the pick-up location. If you do not have a regular Purolator pick-up, you can schedule one on-line at the time of label generation or by calling Purolator at 1-800-459-5599, option 1.
Xerox encourages returns of items on the Take Back List. If you have questions or concerns about Eco Box returns, please contact us at 1-800-ASK-XEROX (1-800-275-9376).

PLEASE NOTE: Xerox's Green World Alliance cartridge return program is a service for Xerox customers. Third-party recyclers, waste consolidating businesses, and similar entities are not authorized to utilize this program. Xerox reserves the right to refuse unauthorized shipments and/or return such shipments to the originator at the originator's expense.

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