(Global Review)
We bought this printer because it checked all of the boxes for features we needed. If offers duplex, fast printing, fast scanning, a good interface, and has a reputation of being reliable. Unfortunately, within about 2 months of getting it, the control panel complete stopped working. Nothing would show up. Xerox got a tech out within a few days and diagnosed the problem as a bad cable. They had to order the part, be he was able to get it working again and we were happy with the service. Overall, it gave us more confidence in the company and the printer.(Global Review)
Came late, missing parts, in a critical time after we had discussed urgency. Some parts weren't seated properly, which delayed everything. Set up was a 2 hour nightmare - with remote help ($300 extra). Even now the set up is kind of Rube Goldberg-like, with totally separate users required for scanning. Great machine, WAY too complicated for set up and use, and delivery is a cluster.