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Xerox® C235 Colour Multifunction Printer

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☆☆☆☆☆
★★★★★

(126)

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I hate this printer

(Global Review)

I bought this printer because it was a laser and it had color. I have had more problems with this printer than any other I have EVER used. I have to reinstall drivers, It won't work with my postal software, The ink is expensive. Sometimes it prints blank pages or pages with error message at the top. I have to unplug and plug back in to get it to work. I spent $400 on this printer and I could have had an HP for that price.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thanks for taking the time to share your feedback with us I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: Prints Gibberish: https://www.support.xerox.com/en-us/article/en/2153652.html Upgrade the Firmware: https://www.support.xerox.com/en-us/article/en/2148750.html Unable to Print: https://www.support.xerox.com/en-us/article/en/2148719.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Do NOT buy

(Global Review)

Full of bugs. Constantly needs to uninstalled and reinstalled. The ink is ridiculously expensive. Stay away.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Your thoughts are so important to us. I apologize that you are experiencing problems with your VersaLink C235 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device. https://youtube.com/playlist?list=PLDrIHH8CnE146KI2mC9KAgABxK9QT_QAx Also, here is an article on installing the drivers that may help you: https://www.support.xerox.com/en-us/article/en/2148719.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Great printer.

(Global Review)

printer has some great features like double sided printer, very fast, and printed pages are very crisp and legible, also has a smaller footprint than my previous laser printer.
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Far too many problems

(Global Review)

I was about to buy another printer, but a fast talking salesman convinced me to buy this, a bit cheaper and with £30 cashback. I wish I hadn't. It's not worth the saving IMO, the cashback claim is a ridiculous procedure, and I can't get it to work anyway. Setup has not completed automatically as I think it should have using the CD provided and access to web for updates. Therefore it does not yet do what an MFP should do, and technical support so far has not been helpful. It can produce good quality prints, but is often very slow to start and sometimes crashes.
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Horrible printer dont buy

(Global Review)

I bought it 2 months ago the printer quality is awful bad conectivity it uses a lot of toner per sheet and they are so expesive plus the customer support can't help and theres no warranty for the produc
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox C235 device. Can we recommend you register your device for the warranty. Also for the printer issues here are some articles and a link to the YouTube playlist: Registration link : https://xerox-portal.force.com/ProductRegistration/s/?language=en&Country=US&rendered=true Toner Running out to quickly : https://www.support.xerox.com/en-us/article/en/2154760.html Adjust Toner Darkness : https://www.support.xerox.com/en-us/article/en/2137931.html Xerox C235 Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE146KI2mC9KAgABxK9QT_QAx If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Reliable!

(Global Review)

Love this Xerox! Prints crisp and clear, and doesn't hog toner. Prints photos well too!
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Very Greedy company. Avoid at all cost

(Global Review)

The toner that comes with the printer can't be used on other same model printer. Will not recommend Xerox at all.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for your product review. There are a few things that could be happening. You could have a genuine cartridge but not the right one for your contract type. There are different chips. The chip identifies the contract type: " SOLD/ Regular " - You own this machine. No Contract. " Metered " - Cost per Copy, Renting Machine, Contract with Xerox. If you need further assistance on this, please call Supplies at 1-800-822-2200.
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Terrible Printer

(Global Review)

This printer is terrible. Its slow, color quality is poor, toner does not last long and is expensive. The printer also goes rogue and will print 50+ pages of symbols if I don't catch it quickly and there will be several "jobs" in the queue that will need to be canceled. With each job I cancel, 2 or 3 more get created. I do not have anything nice to say.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: Printing Gibberish: https://www.support.xerox.com/en-us/article/en/2153652.html Consumable Yields: https://www.support.xerox.com/en-us/article/en/2134513.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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BIG step backwards

(Global Review)

Just received it last week. No quick start guide, No manual, says it is compatible with windows 7, not true in fact tech support will address windows 7, after downloading user manual and reading all 317 pages it does not address the fact you have to manually reprogram the printer to do manual feed, xerox support tells you to review u tube to find out how to use. Nowhere near the quality of my last Xerox printer.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox C235. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design. We will be sure to share with marketing about only having a video for setup and not the quick start guide. You can find the window 7 driver available on our drivers and download page: https://www.support.xerox.com/en-us/product/xerox-c235-multifunction-printer/downloads?platform=win10x64&language=en
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Negative to Scanning & Printing

(Global Review)

My first C235 was replaced because it was very loud when I printed. The issues I have now CANNOT be fixed. When I scan (let's say) 10 pages at one time, this printer makes 10 different files. I contacted Customer Support and that's the way it is. I am use to getting one file when I scan 10 pages simultaneously. The other issue is printing a small page onto 8.5x11 letter paper. I want to print a Bingo-type game card. Even tho' the layout size is 8.5x5.5, the printer enlarges it to 8.5x11 when it is printed. This is after I change the page settings on the printer. Additionally, it does not automatically revert back to letter size printing. I have to enter the size on the printer through the settings menu again.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out the link below on how to scan multiple pages into one PDF. Build Job: https://www.support.xerox.com/en-us/article/en/2158659.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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