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Xerox® B310 Printer

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☆☆☆☆☆
★★★★★

(22)

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Quiet & Quick - but doesn't print legal size

(Global Review)

Great little printer for an HR office, but the paper tray doesn't covert to legal as I thought (my fault) - just an FYI so you don't make the same mistake.
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Response from Xerox.com

  • Anonymous
  • Xerox Support
Thanks for taking the time to share your feedback with us, please take a look at the below article on Paper and Tray Specifications. There is a chart at the bottom of the article that includes where to load legal paper. Specifications: https://www.support.xerox.com/en-us/article/en/2137817.html
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Perfect Desktop Printer

(Global Review)

I bought this a month ago and am very happy with the performance. Ink seems to be lasting better than my old machine
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Great and fast

(Global Review)

We purchased this as an extra printer and ended up buying an additional one.
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Super fast!

(Global Review)

Great printer and super fast job. Our office ended up purchasing an additional Xerox printer.
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Issues at scale

(Global Review)

Our organization has 500-600 of these units. In approximately one year we have experienced a number of issues. Prior to the October firmware release we would experience a large number of "Kernel Error" messages that would leave the printer non responsive. This could happen at any time with no known cause. The October firmware largely resolved this - but not entirely. Pre installing drivers on Windows has given very mixed results, particularly with images. Most of the time it works - sometimes it will not. Sometimes Windows Update will correct the install. A spring in the tray is very fragile and is prone to coming loose. Transporting the printer in any manner can easily cause this to happen. The sensor that measures if the output bin is full can get stuck in the upward position fairly easily. The door closed sensor stopped working on a handful of units. The screens have a strange visual issue in the material. Not a huge problem but it's on every single unit. If the starter toners are moved between units they can trigger "incompatible cartridge" errors. Not an issue most will run into but it's strange because it is not consistent and can "spread" to other fuser units. The October firmware helped with this but for some reason it just happens less rather than being eliminated. As for the good - they are lightweight and reasonably fast for the cost. The toners do not leak and seem competitively priced for the page count. The web portal is convenient and I appreciate the fact the IP is automatically displayed. I'd prefer the IP to display regardless if the toner was installed to facilitate firmware updates.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox B310 device. We recommend that you contact our Support Department to assist you with the multiple issues you have reported here. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Not great for chromebooks

(Global Review)

I will have to say this printer has given non stop issues with Chromebooks, DO NOT reccomend.
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Great little printer

(Global Review)

We are large manufacture and we use this printer our daily work orders, had it about 3 months now. It works flawlessly!!! Not one issue since I plugged it in. For me the only thing is the tray capacity, holds just under 200 sheets, but that really not a big deal! it prints great, fast, perfect for what we need it for! buying another for our shipping department. A+ product for sure.
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Great little Workhorse of a Printer

(Global Review)

I love this printer, it replaced an old Lexmark that had identical features and functions which served me well for the last 12 years. I expect a similar future for this device, and generally I print out about 6000 pages a year. Great quality and speed plus excellent support from Tech folks setting it up for communications with my Laptop, smartphone, and Desktop via Bluetooth and Wi-Fi networking. Love tge front load capability for loading legal paper without going into the main paper tray.
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fast and quiet

(Global Review)

I purchased this to replace a brroken Xerox Color Cube 8570. Impressed how fast and quiet with good print quality but not as good as the CQ 8570DN. Easy setup for WiFi but very difficult with USB printer cable, never could download the correct driver for windows 7.
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Poor design. Paper tray jams.

(Global Review)

I bought this printer a month ago and have had nothing but problems. The paper tray is jammed and won't come out. The Xerox support site is useless. I can't be the only one having this issue. Will be returning printer if I can't find a resolution soon.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox B310 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this solution that may help you: Jam in Paper Tray: https://www.support.xerox.com/en-us/article/en/2138409.htm If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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