Contact Us
Contact us or our partners about our products, supplies, services, support and programs. Our extensive network of representatives can help you find the information you need.
Support for billing and account administration
Support for billing and account administration
| Billing and Administrative | 1-800-275-9376, choose language, then prompt 4 | Get assistance with billing, invoicing, meter reads, address changes and administrative support. |
Technical product support
Technical product support
Office printers, multifunction printers, copiers, fax machines and software
Office printers, multifunction printers, copiers, fax machines and software
| Technical Support (Phaser and Network printers only) |
1-800-835-6100 (US & Canada) FAX: +1-503-682-3772 |
Mon.-Fri. 8am-8pm ET. Access drivers, downloads, documentation and the online support knowledge base for Phaser and network printers. Please have your serial number handy. |
| Technical Support (entire product line) |
1 800 939 3769 Request a service call: 1-800-275-9376; choose language, then prompt 2 |
24 hours/day, 7 days/week. Please have the serial number of your Xerox product when you contact us for technical support. |
| Technical Support (Office Software) | Find contact information for Xerox technical support and Business Innovation Partner products in Canada based on the product or software assistance you need. | |
| Service Maintenance Agreements | 1-800-275-9376 | Get coverage for services ranging from maintenance and repair to advanced technical support and network support. |
| Authorized Service Providers | Find a local authorized service provider for office printers and multifunction printers. | |
| Parts |
1-800-668-5326 | Call or visit our website to find original equipment spare parts for our full line of Xerox products. |
Digital presses, production printers and copiers, continuous feed printers, wide format printers, workflow software and business development tools
Digital presses, production printers and copiers, continuous feed printers, wide format printers, workflow software and business development tools
| Technical Support (entire product line) |
1 800 939 3769 Request a service call: 1-800-275-9376; choose language, then prompt 2 |
24 hours/day, 7 days/week. Please have the serial number of your Xerox product when you contact us for technical support. |
| Parts |
1-800-668-5326 | Call or visit our website to find original equipment spare parts for our full line of Xerox products. |
| Service Maintenance Agreements | 1-800-275-9376 | Get coverage for services ranging from maintenance and repair to advanced technical support and network support. |
| Education and Training for Customers | Xerox digital printing experts show you how to build a successful, profitable digital printing business. |
Products and software
Products and software
Office printers, multifunction printers, copiers, fax machines and software
Office printers, multifunction printers, copiers, fax machines and software
| Product Sales Advisor |
1-800-275-9376 or 877-362-6567 or have Xerox call you |
Mon.-Fri. 8:30am-6pm ET Contact us for more information and to buy office products, supplies and service. |
| Local Resellers | Search by product and Postal code for a dealer in your area. | |
| Government Resellers | Find contact information and pricing for NMSO and the Public Sector | |
| Find a Service Provider | Contact a local service provider for more information. | |
| Quote | Choose your product configuration of interest and a sales partner will quote you their best price. | |
| Brochures and Print Samples | For more product information, such as print samples, please provide your contact information. | |
| Software Sales Advisor |
1-800-275-9376 |
Mon.-Fri. 8am-7pm ET. Contact us for information and pricing on software solutions from Xerox and our partners. |
| Short-Term Rental and Event Services |
For rental information and pricing call: 1-800-275-9376 Ontario: 905-672-4758 Quebec & Maritimes: 514-939-8105 Western Canada: 905-672-4759 | Contact us to ask about renting Xerox printers, copiers and multifunction printers for your short-term document production needs. |
Digital presses, production printers and copiers, continuous feed printers, wide format printers, workflow software and business development tools
Digital presses, production printers and copiers, continuous feed printers, wide format printers, workflow software and business development tools
| Product Sales Advisor |
1-800-275-9376
or have Xerox call you |
Mon.Fri. 8am-7pm ET. Contact us for more product information and pricing on our entire line of digital presses, production printers and copiers, continuous feed printers, wide format printers, workflow software, and business development tools. |
| Software Sales Advisor | 1-800-275-9376 |
Mon.-Fri. 8am-7pm ET. Contact us for information and pricing on Production software. |
| Digital Printing Services (Premier Partners) | Xerox Premier Partners is a network of expert digital printers (black & white and/or color) able to handle large volumes, manage complex applications (both print and web), and meet customer demands. |
Supplies
Supplies
| Supplies Sales Representative | 1-800-668-0199 |
Mon.-Fri 8:30am-7pm ET Find pricing and shipping information for supplies including toner, maintenance kits, drums, solid ink sticks, paper, specialty media, fuser oil and more. |
| My Supplies | Order supplies online at your contract prices and pay by purchase order or Xerox Account Number. | |
| Supplies Local Dealers | Search by product and Zip postal code to find a Xerox supplies sales representative in your area. | |
| Contract Supplies | 1 800 668 0199 |
Mon.-Fri 8:30am-7pm ET Contact us if supplies are included in your contract. |
Business Services
Business Services
| Managed Print Services |
1-800-275-9376 ext. 947 |
Mon.-Fri. 8am-7pm ET. Ask about Xerox consulting and outsourcing services or provide your contact information and a Business Solutions Advisor will contact you. |
| Business Process Outsourcing |
1-877-414-2676 or 312-529-3284
|
Hours M-F, 8 am to 8 pm, ET. If you’ve ever contacted a call center, booked an airline ticket, filed a health insurance claim or applied for a car loan, we’ve likely handled the back-end processing. |
| IT Outsourcing |
1-877-414-2676 or 312-529-3284
|
Hours M-F, 8 am to 8 pm, ET. Our award-winning ITO services, from consulting and computing to network management and help desks, give you a secure, reliable infrastructure. We help improve service levels and reduce costs. |
| Cloud Computing |
1-888-979-2568
|
Hours M-F, 8 am to 6 pm, ET. From data backup to disaster recovery, add IT capabilities without adding infrastructure costs. |
| Relocation Services |
1-866-554-2708
send an email | From data backup to disaster recovery, add IT capabilities without adding infrastructure costs. |
Research and innovation
Research and innovation
| General Research Questions | Contact us for more information regarding Xerox research and innovation, patents or technology licensing, scientific work and related inquiries. | |
| Xerox Research Centre of Canada (XRCC) |
+1-905-823-7091 +1-905-822-6984 2660 Speakman Dr. Mississauga Ontario L5K 2L1 Canada | XRCC, our strategic materials research centre, features state-of-the-art chemical engineering and physics labs that focus on creating “smart” materials for the digital age, including electric paper, chemical color toners and photoreceptor chemicals. |
| Palo Alto Research Center Inc. (PARC) |
Palo Alto, California 94304 United States | PARC is a wholly owned subsidiary of Xerox and an integral part of Xerox’s strategy for long-term research investment. Founded in 1970 as part of Xerox Research, PARC was incorporated in 2002 as an independent center for commercial innovation. |
| FX Palo Alto Laboratory, Inc. (FXPAL) |
3400 Hillview Avenue, Building 4 Palo Alto, California 94304 United States | FXPAL is a leading multimedia research laboratory established in 1995 by Fuji Xerox Co., Ltd. |
| Xerox Research Centre Europe (XRCE) |
6 chemin de Maupertuis 38240 Meylan France Tel: +33 (0)4 76 61 50 50 Fax: +33 (0)4 76 61 50 99 | XRCE focuses its research in text and image content processing, document transformations, data mining and the study and understanding of work practices. It also develops connections within the wider European scientific community through collaborative projects and partnerships. |
| Xerox Research Center Webster |
800 Phillips Road MS: 0105-60C Webster, NY 14580-9720 | XRCW’s world-class scientists investigate systems integration and design, solid ink technology, the control of complex imaging and printing systems, and the architectures and systems for advanced digital imaging and workflow technologies. |
| Xerox India Innovation Hub |
Chennai, India | XIIH research activities are aimed at exploring and developing innovative document management solutions for emerging markets by bringing Xerox’s world class expertise in imaging, smart document management, linguistics, and ethnography to address locally relevant problems |
Xerox Corporation
Xerox Corporation
Company headquarters, phone directory, and executive speakers
Company headquarters, phone directory, and executive speakers
| Xerox Canada Headquarters |
Sales: 1-800-ASK-XEROX Support: 1-800-835-6100 5650 Yonge Street Toronto, Ontario M2M 4G7 | Mon.-Fri. 8am-5pm ET. |
Media relations, historical archives, customer relations, and investor relations
Media relations, historical archives, customer relations, and investor relations
| Public Relations |
Tel:+1-585-423-4476 or cell: +1-585-737-9069 Fax:+1-585-423-4272 | Find Xerox Canada media contacts who can field news media inquiries for areas within Xerox Corporation. |
| Xerox Historical Archives |
Xerox Historical Archives 800 Phillips Road, Bldg. 200-04A Webster, NY 14580 1-585-265-5462 | Contact us for information concerning the history of Xerox Corporation and its products. |
| Customer Relations | 1-800-275-9376 |
Mon.-Fri. 8am-8pm ET. Contact us if you have unresolved complaints or concerns. |
Ethics, supplier diversity, community involvement, sustainability, scholarships, student programs
Ethics, supplier diversity, community involvement, sustainability, scholarships, student programs
| Business Ethics and Compliance Office |
Business Ethics & Compliance Office Xerox Corporation 45 Glover Avenue P.O. Box 4505 Norwalk, CT 06856-4505 United States Ethics Helpline: 1-866-979-0001 | Contact the group that ensures Xerox adheres to ethical standards both within and outside of the company. |
| Environment, Health and Safety |
1-800-828-6571 | See how we strive to preserve our environment and protect the health and safety of our employees and communities. |
| Careers | Find information on working at Xerox and resources for students. |
