Contract Printer Supplies Return Process
The quick, easy way to return excess supplies for free.
Because you can have too much of a good thing, Xerox has simplified our return process so you can ship unused toner, ink, drums and fusers back to us more quickly and easily than ever. Returning these unused items not only saves valuable storage space, but helps us protect the environment.
How to Return Shipping Boxes
Consolidate multiple items into larger shipping boxes.
Maximum of 20 shipping boxes returned via Purolator.
Use separate shipping labels on each box.
Please do not write or place shipping labels directly on Xerox original packaging.
Set aside the shipping boxes for your regular Purolator pick up or your requested Purolator pick up.
Start Your Shipping Box Return
Use the link below to request a shipping label and return your unused contract printer supplies.
Pallet Returns for More Than 200 Pounds
Consolidate shipping cartons on a pallet and shrink wrap the pallet.
Download the instructions for pallet returns below for more details on how to prepare your items and schedule a pickup.
Contact us at 905-672-4039 for assistance.
Allow five to 10 business days for pickup.
For further assistance with your returns, contact us from 8 a.m. – 4:30 p.m. ET, Monday through Friday, at 1-800-ASK-XEROX (1-800-275-9376), or email email@example.com.
Learn More About Our Supplies Returns Process
Frequently Asked Questions
Frequently Asked Questions
What supplies do I need to return?
Any unused supplies that were provided by Xerox as part of your contract and are in the original Xerox carton should be returned using this process.
Should I ship each consumable individually?
Please return all unused supplies using an over box. Placing a shipping label on — or otherwise marking — supplies compromises the packaging. Instead, place all supplies in a shipping box or on a pallet. There is no minimum number of items for a shipping box.
What should I do if I only have one item to return?
Please place the item in an over box. Placing a shipping label on — or otherwise marking — supplies compromises the packaging. Instead, place all supplies in a shipping box or on a pallet. There is no minimum number of items for a shipping box.
Do I need to provide a detailed list of the items I’m returning?
It is not necessary to provide a detailed list of items.
Should I return all my unused inventory?
During the term of the contract, please retain one item of each part number. All unused items are required to be returned at the end of the contract period.
Is there a limit to the number of supplies I can return?
There is no limit to the number of supplies you can return.
Can I ship supplies from multiple contracts in the same shipping box?
Supplies under any contract can be placed in the same shipping box.
Can I use this process to return supplies that I purchased without a contract?
The Contract Printer Supplies Returns process is for returning supplies for devices on a Xerox contract. Please contact your call center/help desk to return supplies that were purchased from Xerox.
Can I use this process to return supplies for my 3rd party (non-Xerox) devices?
To return supplies for your 3rd party non-Xerox devices, please contact your call center/help desk.
Can I use this process to return damaged or defective supplies?
The Contract Printer Supplies Return process is for returning unopened supplies received for devices on a Xerox contract. Please contact your call center/help desk regarding damaged or defective supplies.
Is it necessary to obtain a shipping box from Xerox, or can I use my own box?
Xerox will not provide boxes for these returns. Please consolidate your returns into your own larger shipping boxes to protect the items' original packaging.
Do I need to contact a carrier to pick up my returns?
You can arrange a Purolator pick up at the time you create your return shipping label, or call Purolator at 1-800-459-5599, Option 1.
How do I track the status of my return?
To track your return, visit Purolator. Use the tracking number located on your shipping label.