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Xerox® C235 Colour Multifunction Printer

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☆☆☆☆☆
★★★★★

(126)

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Terrible

(Global Review)

The C235 is one of the worst small business printers I've used. I purchased six units to deploy to medium demand home offices. The manual feed tray jams nearly 100% of the time. If you have documents that require critical alignment this machine is absolutely a no-go. This printer will not print on consistent margins and shifts vertically by as much as 4mm. The main tray is hard to load as the paper guides are at a negative angle from the top. You have to completely remove the tray to load which is inconvenient. The ADF scanner is definitely only intended for full 8.5x11 so if you plan to scan anything smaller than that you are out of luck. This printer functions well if you only require 8.5x11 color or B&W printing on a single type of paper and flat bed scanning. For all Xerox expects this printer to be it should have expansion trays at least.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox C235. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design. Here is our YouTube Playlist for the C235 that may help you with the device set up and features: https://youtube.com/playlist?list=PLDrIHH8CnE146KI2mC9KAgABxK9QT_QAx Here are some articles that may help you: Clear Paper Jams in the Manual Feeder: https://www.support.xerox.com/en-us/article/en/2138781 Margins are Off or Incorrect: https://www.support.xerox.com/en-us/article/en/2149221.html
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Printer driver failed to load, customer support is awful

(Global Review)

Never even got this thing to print. Followed the directions and loaded the driver from the website but it kept failing on both laptops. I spent hours on chat and voice and got no where with lots of waiting on hold and between chats. I gave up and will send it back to Dell and never purchase anything from Xerox again.
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Ease of Use

Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox C235. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design. If you still have the device, please check out our playlist with helpful videos on how to set up your device: https://youtube.com/playlist?list=PLDrIHH8CnE146KI2mC9KAgABxK9QT_QAx
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extremely satisfied

(Global Review)

my wife and daughter got this for me for Christmas. Was very heavy carrying it upstairs to my office. I have never set up a printer in under 5 mins before. Amazingly easy!!!! I've always struggled with my HP inkjets to connect them to the computer via which ever-every way way possible. Working in the computer industry you realize that a lot of products are great mechanically or in theory but trying to get the software to work on them is a chore at times. Computer copied and scanned great and printed outstanding. They got it through the mail so I wanted to try everything right off the bat in case it had to be sent back. Hopefully I'll get many years of use out of it. Buy it!
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Scan Functions do not connect via WiFI with the M1 Max MacBook Pro or with Mac OS Monterey.

(Global Review)

Great Printer. That said, Tech Support has been unable to solve the WiFi scan function. They indicated over a month ago that Xerox is working on a Firmware and Driver update. In the meantime, I scan documents with my iPhone or with an Epson Workforce All In One that I have put back into service.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox C235 device. We recommend you check our Support Page for the latest in Firmware and Drivers for this device: https://www.support.xerox.com/en-us/product/global-printer-driver/downloads?language=en&platform=win10x64 Scan From an Apple Macintosh Computer: https://www.support.xerox.com/en-us/article/en/2139100.html Configure the Email SMTP Settings: https://www.support.xerox.com/en-us/article/en/2137940.html If you still need assistance, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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So far so good with Macs and iOS in a busy home office

(Global Review)

We use this printer in my home office. We have had it for a few weeks now and really like it. We have found it easy to use and works well with our Macs for printing and scanning. iOS can print to it without any issue.
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Excellent design of the product and works well with OSX

(Global Review)

Excellent printer but very noisy, the rollers sounds like they are grinding against something even during a warmup. It feels like there is a paper jam. but prints perfectly fine.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this solution for grinding noises that may help you: https://www.support.xerox.com/en-us/article/en/2138053.html
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To configure the wireless printer, you must be connected by a wire

(Global Review)

I designed printers at Xerox for 20 years and print drivers were the bane of my existence. Why are they always so difficult to use? I went to setup this 'wireless' printer on my home network. It recognizes my wi-fi router and lets me enter a password but won't connect. Information online says that the printer must be connected by ethernet cable to the network to setup the wireless capabilities of the printer. Frick me! This is why I left the company and why it is a shell of its former self. Nothing but stupids left who don't challenge the status quo.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your C235 device. We would be happy to help you resolve this. Can we recommend you check out this article from our Support Page: Video: Power the Printer On and Setup the Wi-Fi: https://www.support.xerox.com/en-us/article/en/2139277.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Awesome Product!

(Global Review)

May I say, thank you Xerox for a superb product. I am a realtor, business owner and an inventor. This printer is the best there is compared to all the others because there is no comparison. This C235 is dependable, durable and the results perform with precision. I recommend this for Xerox C235 printer for those who are busy and need to be able to rely on their Xerox printer. In addition, customer service offers superb assistance and they are knowledgeable at every level. I am extremely satisfied with Xerox.
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Multi-functional - Only

(Global Review)

The first C235 I purchased was returned because it was SO LOUD. Before returning, I searched Youtube and the internet for what could possibly be the reason why so loud while printing. There was a youtube post with the same problem and the person demonstrated printing and noise. I called Xerox Customer Service and let the CSR listen. He asked did I want to troubleshoot or return. I returned it and got another C235. This NEW C235 had the SAME LOUD NOISE. I called Xerox Customer Service to troubleshoot this time and was told the noise is normal for this printer. He recommended a 'fix' that would slow the printing speed and would also take about 5 minutes to implement the 'fix.' I decided not to b/c it wasn't just a matter of clicking here & there. So if you don't mind the noise while printing, go for it. The colors are bright, it prints fast, setup is easy, and it does everything an office printer would do.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox C235. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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Scan over WiFi to Mac OS Monterey Does not work

(Global Review)

Over seven hours with Tech Support. Terrible Multifunction Printer.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox C235 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device. Please visit our You Tube page < https://youtube.com/playlist?list=PLDrIHH8CnE146KI2mC9KAgABxK9QT_QAx> Here is an article that may also help you: Scan From an Apple Macintosh Computer: https://www.support.xerox.com/en-us/article/en/2139100.html
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