(Global Review)
It is an excellent printer that quietly prints fast quality pages. I would give it 5 stars but the manual is not helpful nor is customer service in settings up the advance settings of the printer which is very frustrating. The information Xerox sends you to online is not helpful. For a few extra dollars you should be able to purchase an on-site visit where all the functions of the printer are set up. Also Xerox should not use CDW as the reseller. They should sell it and support it directly.(Global Review)
Everyone in the office keeps asking me why did we get this.Set up is not user friendly. We still have 5 computers that cannot receive scans. Tech support on the phone yesterday could not even connect to it and they are having a on-site tech support come to the office its so bad. Our old one had auto scan for double sided this one you have to tell it to do that.(Global Review)
The scanner is quick, but first and foremost this is a printer right? I cannot fathom why it was designed to make getting the printed papers out of the printer? Literally reaching inside the printer to twist and pull pages out without them getting stuck on various lips and edges to get them out. This is my fifth Xerox printer in nearly 20 years, and the first to ever have such a bone-headed design choice.(Global Review)
Printer is not doing 2 sided printing. called multiple times and three days later issue is still not resolved by anyone at xerox. Customer services is poor.