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Xerox® C325 Colour Multifunction Printer

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☆☆☆☆☆
★★★★★

(43)

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Good but should have been Great!

(Global Review)

The C325 was purchased the last week in January of 2025. After approximately one week of use. The printer Scanner/Scanner Communication failed and a technician had to reinstall the entire Scanner and Single -Pass Duplex Automatic Document Feeder. Shortly after this component was installed I had to replace the Feeder Rollers. As of this point in time, the printer is working and provides high quality single and duplex copies. My expectations for Xerox products is high, however, I was disappointed in the time and effort that has been required to bring the printer up to a working order. However, working with the technician who serviced the printer and the numerous phone calls to Xerox technicians, each provided help and recommendations.
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Printer has it ALL!

(Global Review)

Bought this printer to replace my other Xerox printer of 8 years that I also loved and is still running! I love that it’s fast and quiet. The price point was perfect! I love love love Xerox printers! I’ll never buy another brand!
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Terrible product, terrible service.

(Global Review)

I bought this product 6 weeks ago. It worked weel for two weeks and then it stopped. I bought it from Dell. Neither Dell nor Xerox are willing to help. I have wasted hours with my IT department, and being moved around from person to person. WORSE EXPERIENCE. TERRIBLE PRODUCT.
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Pleased with my purchase.

(Global Review)

I bought the C325 MFP as a replacement for an old 6510 Phaser Printer when the cost of supplies for the 6510 was about to exceed the cost of a new C325. Overall I am very pleased with my purchase as it also allowed me to remove a much older multi-function device that was minimally functional. Physical setup of the C325 was very easy. I did encounter some issues with configuring the C325 to connect to my local network. The configuration wizard was considerably different from that of the 6510 and the documentation for the C325 did not seem to match my unit. I eventually got past all these issues and the printer has been performing nicely.
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not working

(Global Review)

Received this printer 1/3/25. Delivered to my porch upside-down & boxed half open ed. Upon set up, does not accept wifi, prints whole page in cyan & partially prints item from glass bed.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
We apologize that you are experiencing issues with your Xerox C325 device. We would be happy to assist and have reached out to you via the contact information provided with your review. You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
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Disappointed

(Global Review)

I bought the C325 less than a month ago to replace another Xerox printer I'd enjoyed for 10+ years. I immediately started having problems with it not wanting to print certain filed from my cell phone. I've now had two separate service tickets opened up from Xerox and the issue is still open until a hardware technician calls to arrange an in-person service call. I'm sorry I didn't take Xerox up on their initial offer last m month to just send me a new printer. Of course, I'm concerned about the 'infant mortality' for the machine I currently have.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
We apologize that you are experiencing issues with your Xerox C325 device. We would be happy to assist and have reached out to you via the contact information provided with your review. You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
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Good value

(Global Review)

Great price for this product. Good size. This is my second machine with xerox
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Works Good

(Global Review)

Works good and as expected. Setup was east to do and had no issues.
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Outstanding Printer

(Global Review)

East setup. Prints great. Could not be happier with this printer.
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The worst Xerox machine we have tried

(Global Review)

We have bought 6, and have returned 4 due to issues. The 2 we still have are the worst ones we've tried to date. We have over 40 machines, and of those 40, probably more that 20 different models. This one needs to go back to the drawing board! Slow to wake-up and respond, Wide color variances, Massive ink and toner usage, Lots of quirks. Read the reviews and notate which are real and which are "incentivized reviews".
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
We apologize that you are experiencing issues with your Xerox C325 devices. We would be happy to assist and will be reaching out to you via the contact information provided with your review. You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
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