Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

How Xerox® DocuShare® Helped a 99-Year-Old Furniture Maker Digitize 500,000 Documents

Change is hard when you’ve been around as long as Fairfield Chair. But the company knew it needed to transform its workplace processes to stay on top in the digital age.

As one Fairfield Chair employee described it, “we were drowning in paper.” And they were.

The 99-year-old, family-run furniture maker based in Lenoir, North Carolina, had an entire office floor full of more than 150 filing cabinets. The answers to many important customer questions were in there somewhere, but they weren’t easy to find and share. Employees routinely had to put callers on hold, walk to another floor to search for the document, then walk back to the phone to answer certain questions.

While the company is rooted in tradition—many of its 425 employees are second or third generation—it was time for change. ​

How Xerox Helped A Family-Owned Furniture Company Go Digital YouTube Video

Fairfield Chair turned to Xerox to help them move from an analog to digital system. "Our motto really isn’t about being paperless, it’s about using paperless," says Jeremy Lukovich, VP Sales, Xerox DocuShare. "We help our customers digitize and automate their workplace processes." Xerox® DocuShare® allows users to scan papers into a central content management system in the cloud where the documents can be measured, managed, and securely stored for users to access.

By digitizing 500,000 documents, Fairfield Chair was able to get rid of those filing cabinets and reduce its reliance on a paper filing system. They integrated six different departments on one platform and freed up 40% of the floor space to make room for new staff members. “We were able to get rid of one hundred and sixty-five file cabinets,” says Fairfield Chair CFO Jamie White.

With instant access to information online, Fairfield Chair employees can now respond to customers faster and the company has reduced its print costs by 35 to 40%.

“One of the things that we always say at Fairfield is ‘it's always been done that way and change is hard.’ Being able to have an innovative product that is at your fingertips has made us a better company.”

— Fairfield Chair CFO Jamie White

Read the case study

Male professional using devices

DocuShare®

The easiest way to access, share and collaborate, on-site or in the cloud.

Person using multimedia (tablet, laptop, printed charts)

Xerox® DocuShare® Flex

Transform your workspace and enhance workflows with document capture, management, and sharing made easy.

Male professional using devices

DocuShare®

The easiest way to access, share and collaborate, on-site or in the cloud.

Enterprise Content Management Insights

Explore PDFs, videos, infographics and more on this topic.

Related Articles

  • Majestic courthouse with stone pillars and statues

    Legal Dive Playbook

    Legal Dive examines challenges that law firms face while going digital, and outlines actionable ways to overcome them with the help of Xerox.

  • Photo of city buildings looking upward from street level

    Pennsylvania Department of Human Services case study

    See how the Pennsylvania Department of Human Services overhauled forms and claims processing with greater security using Xerox® DocuShare®, reducing claims processing time by 90%.

  • Young girl writing in a workbook with a pencil

    Empowering Teachers

    See how Lincoln Public Schools used Xerox® DocuShare® to give teachers more time to focus on helping students.

  • Person writing on a pad of paper while using a tablet, with a laptop nearby

    Banking Made Better

    See how Volksbank Romania used Xerox® DocuShare® to provide a better banking experience to their customers.

  • Busy, fast paced office. People walking are blurred.

    How Xerox® DocuShare® helped Arbet Aménagement transform its way of working

    Find out how Xerox® DocuShare® enterprise content management software helped Arbet Aménagement to revolutionize their document retrieval processes.

  • Hand putting envelopes in mailbox

    DocuShare Flex not just quick solution during COVID, but an ideal service for Blaenau Gwent

    Xerox helped us implement a new system quickly and efficiently, without any significant set up time and with the immediate and continued support of the relevant people.

Share