Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.
office building dark overlay v5

Xerox® Services for Insurance

Digital Insurance Communications and Workflow Services: Put Customers at the Center Throughout the Journey

Today’s consumer expects highly personalized communications, easy-to-navigate customer service and real-time engagement — all in the channels of their choice.

man and woman meeting at table

Services for Insurance to Enhance the Customer Lifecycle

1. Acquire

  • Ensure brand integrity and compliance by allowing advisors access to marketing materials via online portal

  • Lower acquisition cost with automated campaigns

  • Real-time personalized quotations to improve conversion

2. Onboard

  • Digitize and accelerate new application processing times

  • Leverage data to personalize welcome packs and enhance customer experience

  • Secure access to customers’ documents with a Digital Vault

3. Serve

  • Empower customers and advisors to self-serve policy changes

  • Resolve customer queries faster with digital insurance communications

  • Automate claims processing and speed up settlement

  • Improve digital adoption by designing transactional documents for digital first

4. Grow

  • Use machine learning and analytics to identify relevant next best action

  • Improve retention and conversion rates with hyper-personalized marketing


Building an Insurer Fit for the Digital Age

In this webinar a panel of insurance experts explore approaches to digital transformation and how fully embracing a holistic strategy can achieve significant competitive advantage and build an organization truly fit for the highly competitive digital age. Areas covered include:

  • Connecting the back-office and front end of the organization

  • Getting the company culture right

  • Creating end-to-end automated customer journeys

  • Embracing machine learning and artificial intelligence

Insurance Innovators logo

With Xerox® Services for Insurance, you can refine your digital insurance communication channels and accelerate response times with the power of workflow automation. By streamlining the business processes behind every customer interaction, you can improve the overall customer experience and reduce costs along the way.

Coworkers looking at a computer screen

Capability Brief

Transform the Customer Experience with Xerox® Services for Insurance.

Two co-workers discussing with laptop and notepad

Brochure

Streamlining and improving customer service through digitization.

Financial meeting

Financial Industry Services

Innovation That Moves Financial Services Forward

Happy woman reading direct mail

Customer Communications Transformation Guide

A bold, practical approach to managing your communications and winning at customer experience.

Sign Up for Xerox Global Document Services Insights