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Xerox® Services for Healthcare

Transform communications processes to improve patient experience

The healthcare industry faces a population that’s growing, aging and demanding more from the organizations they rely on to stay healthy. Resources are stretched. Staff is spread thin. And in a lot of cases, the technology that’s supposed to make it all easier is getting in the way. With Xerox® Services for Healthcare, you can improve your patient experience by alleviating pain points through the power of workflow automation and omnichannel communications. By managing and streamlining the way you handle patient communications and medical records, you can empower your staff and create a consistent, improved experience for patients.

Services for Healthcare to Enhance the Patient Lifecycle

Infographic showing a cycle of Inform, Serve, Onboard, Satisfy


  • Two-way personalized patient communications

  • Multichannel management deploying the right message via the right channel at the right time

  • Send health alerts, notices and appointment reminders in print and digital formats


  • Streamline patient registration process

  • Simplify information capture, data extraction and validation

  • Provide secure access to patient information with a Digital Vault

  • Reduce time spent processing new hiring and credentialing

  • Make clinical documents more accessible and available on-demand


  • Allow single patient view by digitizing health records, communications and archives

  • Help prevent re-admission by managing post-treatment communications

  • Enhance patient records and care through wearable technology information capture and early alert systems

  • Automate a wide range of document and back-office processes


  • Improve health outcomes by proactively using machine learning and analytics to provide personalized insights and advise best next actions

  • Monitor and improve patient experience management with personalized surveys throughout patient journey

  • Drive the next best action for patients with targeted messaging across channels

  • Simplify billing communications across channels, including email, mail, web and phone (SMS and Interactive Voice Response)

Patient Care Brought to a Whole New Level

Xerox® Health Records Automation Service helps you not only transition from paper to digital health records but also continue to organize and coordinate digital native records all into one convenient place. Now you can spend less time managing patient data, and more time providing quality care.

Helping Doctors Focus On Patients, Not Paperwork YouTube Video
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    Patient Records: Digitized

    Xerox is improving access to patient data and freeing up hospital space for Imperial College Healthcare NHS Trust.

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    Medical Center Uses Xerox DocuShare to Help Patients

    See how White Memorial Medical Center turned to Xerox® DocuShare® to go digital and improve patient care.

  • Doctor in scrubs looking at a computer

    Transforming the Patient Experience by Digitizing Medical Records

    By digitizing records, an acute hospital saves money, decreases storage demands and improves patient care.

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    Xerox Helps NY Eye Clinic See Clearer

    See how Xerox helped Somers Eye Center cut monthly costs and processes with the right devices and Xerox Managed Print Services.

Additional Resources

Doctors in surgery

Capability Brief (PDF)

Improve Patient Experiences with Xerox® Services for Healthcare.

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More Ways We Help Health Providers

Find more Xerox® Services that can help you connect with patients.

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Brochure (PDF)

Strengthening Connections Between Healthcare Providers and Patients