Xerox® IT Services
IT environments are time consuming, complex, often costly and can take your focus away from what's most important — your business. From desktop to data center, Xerox IT Services can manage, maintain and support your entire IT infrastructure. Our offerings range from technology procurement and managed IT services to cloud migrations and critical information security management. Simply put, we manage your technology so you can manage your business.
Is work getting in the way of work?
From automated filing systems to managed IT services, and everything in between.
Simplify IT. Strengthen Performance. Scale with Confidence.
With Xerox IT Solutions, your business gains a trusted partner committed to helping you overcome today’s toughest technology challenges — and preparing you for what’s next. Whether you're scaling your network, facing resource limitations, navigating security risks, or struggling with complex procurement, we’re here to make IT simple, secure, and strategic.
Our customizable, end-to-end IT solutions are built around your needs — not the other way around. From hardware procurement and help desk support to security, automation, and beyond, we deliver what matters most: reliable technology that powers your business.
What Sets Us Apart?
Our IT superpowers drive efficiency, visibility, and control across your entire technology ecosystem. We offer AIOps-Enabled NOC for smarter, faster network operations, and Device Lifecycle Services to streamline asset management from acquisition to retirement. Our Helpdesk and Managed Services provide round-the-clock support for your team, while our Field Services ensure expert, on-site assistance whenever and wherever it's needed. And with Single-Source Procurement, we simplify and accelerate the sourcing process, helping you save time, reduce complexity, and stay ahead.
Let us handle the technology — so you can stay focused on growing your business.
End-to-end IT Solutions
We offer 24/7/365 IT support with a personalized suite of IT solutions.
Managed IT Services
Managed IT Services
Managed IT Services
Improved reliability and security
Clear visibility of your current technology
Reduced IT operational costs
A predictable cost model for a fully supported IT environment
Access to a wide range of specialized engineers for a fixed monthly cost
Proactive and reactive IT Support that prevents downtime
IT Procurement
IT Procurement
IT Procurement
When it comes to IT hardware, Xerox is truly your one-stop-shop. We have agreements with leading IT manufacturers to provide best-of-breed solutions unique to each customer’s needs and budget requirements.
In addition to providing your computer hardware, we can configure, install and support everything we sell.
Data Center Services
Data Center Services
Data Center Services
The data center is the engine that powers daily operations. It can create promising opportunities for success, or it can leave you open to failure. At Xerox, we help you design and build a world-class physical data center infrastructure from the ground up, maintain what you have, or transform your existing data center infrastructure. We help you get on the fast-track toward your data center transformation and optimization goals.
Data Center Services include:
Servers
Utilization and performance assessments
Consolidation and virtualization
Blade server implementation
Storage integration
Virtual desktop infrastructures
Multi-threat security solutions
Applications
Enterprise-wide deployment and testing
Visibility and management assessments
Application acceleration and load balancing
Platform migration and virtualization
Public, private, and hybrid cloud solutions
Performance auditing and tuning
Secure client authentication
Facilities
Site planning and floor plan design
Rack layout design and installation
Power and cooling solutions
Cable plants and premises wiring
Site security and physical access control
Fire detection and suppression systems
Physical data center moves
Converged/Hyper-Converged
Infrastructure as a Service (IaaS): Utility type resources, such as: virtual machines, networking, and storage capacity.
Platform as a Service (PaaS): Facilitate development environments using pooled and scalable resources.
Software as a Service (SaaS): Deliver applications from third-party software providers over the internet.
Virtualization
Cloud mobility
Power savings
Application isolation
Extend the life of older applications
Built-in high availability
Data Storage
Data classification assessment
Information life cycle management consulting
Consolidation and virtualization
Enterprise backup and disaster recovery
Data de-duplication
Storage replication
Email filtering and archiving
Voice and Video Collaboration
Voice and Video Collaboration
Voice and Video Collaboration
Xerox’s collaboration practice provides an integrated communications strategy and architecture that enables secure voice, video and data connectivity across a unified and intelligent network. We enable your employees and clients to collaborate intuitively anywhere, on any device from the browser to the boardroom:
On-premise, hybrid and cloud-based voice infrastructure
Next-generation classrooms
Room-based and immersive systems
Multiparty audio and video conferencing
3rd party video systems integration
Cisco WebEx conferencing solutions
Wireless/Mobility
Wireless/Mobility
Wireless/Mobility
A mobile-first approach will help your employees be happier and more productive. Centered around the individual rather than the workplace, Xerox’s mobility and wireless solutions will help your business operate more efficiently.
Wireless LAN/WAN
Location-based services
Wireless mesh
Mobile device management
Security solutions for BYOD (Bring Your Own Device)
Data Security
Data Security
Data Security
Organizations today are increasingly vulnerable to cybersecurity threats. Attackers are more adept at breaching the traditional data security infrastructure. Xerox can help design, implement and manage the correct security policy (unique to your business) to protect you and your clients’ critical data.
Infrastructure Security Management
Advanced malware protection (including Ransomware)
Web security
Email security (including phishing and SPAM)
Endpoint security clients
Access control and policies
Firewalls
VPN
Network security
Next generation IPS (Intrusion Prevention System)
Infrastructure Security Evaluation
Security assessments
Vulnerability assessment
Penetration testing
Security incident response
Infrastructure Risk Management
A comprehensive, business-focused approach to Risk Management:
Business Impact Analysis: Includes analysis of your risk and security approach to determine compliance against the applicable standards, including ISO 27001, NIST 800-53, SANS 20, FFIEC, HIPAA, PCI or your own company-mandated compliance policies.
Security Remediation Plan: Customized security-focused initiatives mapping to the identified business risks.
Business Continuity Plan: Customized business continuity planning to answer, “how do we operate as a business in the event of a major computer or network outage?”
Data Solutions
Data Solutions
Data Solutions
We provide data solutions that help our clients succeed in an ever-changing world. We help you plan the right strategy and roadmap for your business, then we execute on implementation. With our expertise, we help transform your legacy business processes into a modern cloud-based system that keeps your company competitive for years to come. Our Offerings Include the following:
Master Data Management (MDM)
Product Information Management (PIM)
Integration Platforms (iPaas)
Cloud Data Warehouse/Platforms
eCommerce & Custom Web Development
PharmaJet partnered with Xerox to make using its IT hardware as painless as its needle-free injections.
Future-Ready IT Solutions: Xerox and ITsavvy’s Combined Expertise at Your Service
We’re expanding our IT Services across the United States, Canada, and the United Kingdom to help you solve today’s workplace challenges with the ability to flex to future needs and requirements. Let's simplify how you can harness emerging technologies like Generative AI, implement robust cybersecurity protections, and make meaningful progress on digital transformation.
FAQs: Overcoming IT Challenges
How can Xerox help my business save money on IT solutions?
How can Xerox help my business save money on IT solutions?
Our experts work with your business to identify automation opportunities and uncover cost savings on expenses like cloud storage. Customers gain access to IT professionals who understand how to efficiently design systems and processes to lower costs without impacting performance, reliability, and security.
Can you help my company address cybersecurity concerns?
Can you help my company address cybersecurity concerns?
Yes, Xerox managed security services are tailored to your organization’s needs. We can support you with risk assessment and scoring, securing devices and networks, vulnerability management, proactive monitoring, responding to cyber threats and more. We can be your complete Security Operations Center (SOC) or act as a seamless extension of your IT department. Our data protection solutions include backup support (local and cloud), restores, and data recovery and failover support. Our team provides remote monitoring and management to proactively monitor your endpoints, networks, and computers.
How can you assist me with staffing challenges?
How can you assist me with staffing challenges?
Xerox IT Services customers gain access to a wide range of specialized engineers. The help desk, dedicated Network Admins, and Virtual CIO work with your business to ensure IT needs are met. Additional experts can consult on a case-by-case basis or may be engaged by project with a contract, contract-to-hire or direct-hire arrangement.
What kind of support does the help desk offer?
What kind of support does the help desk offer?
Our US-based help desk is comprised of highly skilled engineers who focus on providing timely and high-quality solutions for your issues. You can also get customized access to our support depending on your needs – we can provide round-the-clock assistance or just help out during your business hours. Choose what works for you. Specific services include support for your endpoints, dispatch maintenance (Patching, AV) to your workstations, resolution of service tickets, triage and escalation, and moves, adds and changes.
What is the role of the dedicated Network Admin?
What is the role of the dedicated Network Admin?
The dedicated Network Admin assigned to your account is responsible for managing and updating your IT network to keep it running smoothly. Our Network Admins are highly competent and can easily recognize areas that need improvement. They are knowledgeable on all the latest updates in software and will ensure that your business’s network always remains updated. Services include development and maintenance of client network documentation (including topology and IT assets), implementation of technology standards for efficiency, security and compliance, and on-site visits for proactive and preventative maintenance.
How does the dedicated Virtual CIO support my business?
How does the dedicated Virtual CIO support my business?
As part of our Managed Services offering, a dedicated Virtual CIO is assigned to your account. The Virtual CIO is a trusted advisor who will meet with you regularly to ensure that your technology is aligned with your organization’s goals. Services include the development and support of IT strategy and budget planning quarterly business reviews and ongoing guidance to better identify and understand business risks.
Case Studies
Ron Bouchard Auto Stores Accelerates Its Business, Backed by Xerox
The family business was slowed by mountains of paper until Xerox redesigned the workflows for the company so it can devote more time to its customers.
One simple solution helped thousands of students.
Buena Park School District in California’s Orange County serves a diverse ethnic and socio-economic student population of approximately 4,600 students in five elementary schools, two middle school campuses, and one K-8 online academy. Find out how we helped teachers and staff save time, improve communication with parents in their preferred language, and ultimately enhance the learning experience for all.
100-year Old Retailer is Outfitted for the Modern Era
National clothing retailer expands to several hundred retail locations with all new infrastructure and designated call center to support stores.
More Resources for IT Departments
IT Education Webinar Series
Hear about some of today’s IT technology trends in a series of webinars hosted by Xerox® IT Services.
More Ways We Help IT Departments
Find more services that can help you overcome complexities in the workplace.
Security Solutions for Documents and Printing
Our software and apps ensure digital data is safeguarded as you share it via the cloud and mobile devices.
Security is critical to every business, and we take it seriously at Xerox.
Xerox Security Information, Bulletins and Advisory Responses