Application not working on Windows 11
(Global Review)
Good day, I can't use the device in Xerox Print and Scan Experience App since I got Windows 11. I keep trying to see the device in the app and add printer, but all it does is to install the printer in the system over and over again, I can't see it in the app though. I tried the Microsoft Printer Metadata Troubleshooter Tool that you recommended and I receive the message Troubleshooter not applicable since metadata package not found, still not working. You should be more careful with your devices and their features, I need this very much to work as I need to scan, and yet...Response from Xerox.com
- Anonymous
- Xerox Customer Support
I apologize that you are experiencing problems with your Xerox B235 device and the Xerox Print and Scan Experience App. We recommend that you contact our Support Department to assist you further with this issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
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