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Imprimante multifonction couleur C325 de Xerox®

Ce que les gens disent

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(48)

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Vitesse

Typical tech enshittification

(Global Review)

So I originally had the Xerox Workcentre 6515 DN. It was a great printer. It included an external manual document tray (a full tray) as well as OCR functionality built-in to the printer. So I did research and was told that the C325 is the newest version of that printer. Well it IS NOT. it is an enshittified version. It has smaller toner capacity, removed the manual tray (now you just have a manual slot where you have to feed one sheet in at a time), and removed the automatic OCR function from the printer and moved it to software you need to use on your computer. This is WORTHLESS as a workspace printer that is shared. I need to scan multiple documents at once. Not run from my desk to the printer after I trigger the scan hoping that no one else will use the printer in the meantime. Come on Xerox!
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This is NOT a Xerox. This is a Lexmark!

(Global Review)

Not happy with quality of printer and function is sub-par. I Could not return this to LaserTek where is was purchased. I did not know that this printer does not scan 2-sided which was NOT mentioned by salesman or Xerox description Who makes a printer that does not do that??. This is NOT a Xerox but a Lexmark, the very printer I was avoiding. Now I am stuck with this printer that does not work well and I have spent hours on the phone, with apps and calling LaserTek. When I purchase machines and technology to help me at work, I should not have MORE work to do and MORE time wasted. It took 26. 5 minutes for the customer service rep to order a new cartridge to send. Waste of tme. Waste of technology. Does NOT do the work well. Has not worked since opening the box. Too much time on phone just to order new toner cartridge. This was a major administrative snafoo!
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I regret my purchase

(Global Review)

I liked my earlier unit but could not locate a local store, so searched online and made purchase via internet. I used guys from Best Buy to set it up but i realized after they left that it was not set up. Now I have to find a local place. Not easy because many of Internet listings are not really local.
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Great Printer, but...

(Global Review)

The C325 printer we purchased is great. Installation and startup was easy peasy. However, the black ink cartridge drained the first week we had, we printed less than 500 pages. Super annoying to say the least.
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Excellent Fast Print Quality

(Global Review)

It is an excellent printer that quietly prints fast quality pages. I would give it 5 stars but the manual is not helpful nor is customer service in settings up the advance settings of the printer which is very frustrating. The information Xerox sends you to online is not helpful. For a few extra dollars you should be able to purchase an on-site visit where all the functions of the printer are set up. Also Xerox should not use CDW as the reseller. They should sell it and support it directly.
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Prints great

(Global Review)

The best printer I have ever bought. Works exceptionally well.
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User review (Imprimante multifonction couleur C325 de Xerox®)

(Global Review)

I purchased the printer about a few weeks ago and it is working great. I did have a few problems setting up the extra try since it had very few directions with it and had to contact our rep. Installed now and works great!
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Great color printer! A must buy

(Global Review)

I use it everyday and it continues to never fail me!
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Wish I had never purchased it.

(Global Review)

Everyone in the office keeps asking me why did we get this.Set up is not user friendly. We still have 5 computers that cannot receive scans. Tech support on the phone yesterday could not even connect to it and they are having a on-site tech support come to the office its so bad. Our old one had auto scan for double sided this one you have to tell it to do that.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I'm sorry to hear you're experiencing issues with your C325 device. We're here to help and would be happy to assist you in resolving this. To get started, we recommend using the Xerox Print and Scan Experience app—a user-friendly tool designed to help you set up and manage your device with ease. https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app If the issue persists after trying the app, our technical support team is available to assist you further. Please give us a call at 800-835-6100, then select option 1, then 1 to reach a support representative. We look forward to helping you get this resolved quickly.
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Speedy, but difficult.

(Global Review)

The scanner is quick, but first and foremost this is a printer right? I cannot fathom why it was designed to make getting the printed papers out of the printer? Literally reaching inside the printer to twist and pull pages out without them getting stuck on various lips and edges to get them out. This is my fifth Xerox printer in nearly 20 years, and the first to ever have such a bone-headed design choice.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for your valuable feedback regarding our printer. We appreciate your input and will use it to improve our products and services.
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