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Imprimante couleur C7000 VersaLink® de Xerox®

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This product should be recalled by the manufacturer

(Global Review)

This is a follow-up to the review that I left in Oct 20. A service guy was called after talking to tech support. The unit was still under warranty at that time so it was a free service call. The service guy came out and he was very nice but didn't have any knowledge of this particular machine. I had to show him how to remove the developer which was funny. He replaced the toner and the machine didn't work he then ordered a new developer and in a few days returned to put that in. The machine now worked. Hurray for now but not for long. In about a month the black cartridge said it needed to be ordered but the machine had only printed 883 prints total from new. The black cartridge had plenty of toner left in it. The next day I called tech support as I knew the same thing that happened with the yellow was happening with the black. The unit was now 2 days out of warranty. Tech support after a lot of conversation finally agreed to send me a new black cartridge but would not send a developer which I was sure it needed. The next day the machine turned on and said the the black toner cartridge was empty but I had not printed anything. My cyan and magenta cartridges still say that they are 70% full and the yellow was still 100% since it was replaced in oct. A few days later I got the replacement black cartridge and put it in. The machine said that the new oem cartridge that was sent to me needed to be replaced. I am sure that the same thing happened with this black developer as what happened with the yellow. It plugged or the connection between the two plugged and told the machine that it was empty. I called tech support and this time they would only send a technician at my cost which was unacceptable or I could take the heavy machine to a local service center at my cost which is also unacceptable. This machine has an ongoing problem and it needs to be repaired by the manufacturer actually it should be recalled if the company wants to still sell to corporations. This is very very very poor customer service. The machine is probably going in the trash. The cost per sheet in this machine has been $1.69 which I frankly cannot believe. This is unbelievable. Would you buy one??? Would you be happy with the durability of this??
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Horrible longevity stay away from this one

(Global Review)

This printer worked great for 11 months before failing. First got message that I needed to order a yellow cartridge. I had printed 852 pages total on the machine mostly black type. All the other cartridges showed 75% plus full. I then got the message that the cartridge was empty after I printed a couple more test pages. I replaced the cartridge and it still said the cartridge was empty and the machine was now making a loud clicking like it was trying to turn something and it was stuck. After some research I saw that the toner feed auger can get plugged with toner and cause clicking. I removed and cleaned out the old toner out of the auger and did see some chunks fall out. I replaced all the parts and turned it on again it ran without clicking and again the cartridge said it was empty. I again replaced the cartridge with another and now the unit says to order another cartridge because toner low! It now prints but will not print any yellow. I will call tech support on Monday but don't expect much we will see. A commercial printer should last more that a few months before failing. This is entirely not acceptable.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox VersaLink C7000. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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Great performance, but a little finicky

(Global Review)

It is a great printer as long as you can deal with getting the setup just right. Printer properties at the computer must agree absolutely with settings on the device. That may sound reasonable. But it is a pain any time you want to set up a job that is not just printing to plain paper. Consumables are a bit expensive, so you might not want to us it for huge jobs. But the printer itself is a good workhorse, and doesn't complain about long jobs. Alignment tor double sided work is excellent, better than many previous printers I have had where this was never right. Alignment consistency for the duration of a job is also very good. This means that if you are doing work that will be precisely cut, this printer is on your side, rather than working against you. I use CorelDraw a lot, but have found it very difficult to get print settings right for printing directly to this printer. However, if I print to a pdf, then print the pdf, it works find, and I do not see loss of quality resulting from this. Annoying, but it is something I can deal with. Overall, no regrets buying this printer. In short, it is a printer that delivers great results, but whose setup is tricky.
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All in one

(Global Review)

This equipment is good, printing is high quality.
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Great value

(Global Review)

I'm a small architectural firm got tired of inkjets drying up and prints bleeding if i had to have them out in the rain. I was looking for a laser printer that could print 11x17 for a reasonable cost. the printer fits the bill. It's reliable, great quality prints, and you can't beat a laser. I've had it for about 3 years now, and use it on the light side. it's needed no outside maintenance. My one complaint is I wish I didn't have to doublecheck papersizes before printing with what's loaded in the tray (I didn't get the dual tray)- you've got to make sure you change the settings from what your default is if you switch paper in the tray.
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Class above the rest

(Global Review)

After reading several reviews, one left me less than thrilled. But I went and purchased it anyways. It's fantastic. I give this the Siskel and Ebert's "Thumbs Up" award. The color and B&W quality is fine. The support is phenomenal. Easy to administer. A few quirkiness operations, but hey what printer is perfect. My only down side would be the cost of the toner for it. You will not be disappointed for investing in a Versalink printer.
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A workhorse

(Global Review)

This copier churns out quality product at a good clip. Sometimes it's working's can be a little counter-intuitive. It is a thirsty machine, calling for drinks of toner faster than expected. All in all though, the C7000 is a productive member of the office.
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Awsome print

(Global Review)

This product has an excellent print quality I use it to print full color wedding invitations and the coloring is amazing
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You can't get better print than this

(Global Review)

This printer sits neatly and quietly in the office. It integrates well with the daily workflow, allowing ease of use for what we need to print. There are many useful features that can be used to enhance productivity, allowing great presentations for the office and customers alike. Maintenance is simplicity itself, it tells me in advance what it needs - so stoppages are a thing of the past. Why can't others be this simple yet so powerful?
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Great Printer & Features

(Global Review)

My company purchased this printer because our old color printer could not handle large files. This one did the trick and it's quick. The ink seems to last a long time and it allows great print quality.
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