Services de TI gérés
Complete IT Management That Scales with Your Business
Stop juggling IT fires and start growing your business. Xerox IT Solutions manages your entire technology infrastructure—from servers to smartphones—with predictable monthly pricing and US-based experts who know your business and keep your technology running at peak performance.
Identifying the Gaps, Delivering Results
Technology Shouldn't Hold Your Business Back
Growing your business is your top priority. Taking care of your IT infrastructure is ours. The truth is most businesses can't afford dedicated IT teams, yet technology demands keep growing. You're stuck choosing between expensive emergencies or risky neglect. With the rapidly changing IT landscape, it can be difficult to stay ahead of the IT curve and keep your business running at the same time.
What Goes Wrong:
Servers crash at the worst possible moment.
Security patches get delayed, creating vulnerabilities.
No one knows what technology you actually have or need.
Every IT decision feels like expensive guesswork.
Your team wastes time on tasks that should be automated.
Technology changes faster than businesses can adapt. What worked last year is outdated today. Without dedicated expertise, you're always one step behind the problems.
Xerox IT Solutions eliminates IT chaos with proactive management, strategic planning, and fixed monthly costs. Your technology becomes a business advantage, not a constant worry.
What We Do
Complete IT Management With Zero Surprises
A US-Based Helpdesk That Actually Helps
Real technicians in the US who answer fast and solve problems completely.
First-call resolution for 85%+ of issues.
Support during your business hours or 24/7—your choice.
Direct access to engineers, not phone trees.
Ticket tracking so nothing gets lost.
24/7 Monitoring That Prevents Problems
Our systems watch your technology around the clock, fixing issues before you notice them.
Servers, networks, and firewalls monitored continuously.
Automatic patching for Windows and Office.
Email security that blocks threats before they reach you.
Vendor management for all your business applications.
Dedicated Network Expert for Your Business
A certified network administrator who knows your setup and keeps it running perfectly.
Complete documentation of every device and connection.
Regular on-site visits for maintenance and upgrades.
Implementation of security and efficiency standards.
Proactive identification of risks before they cause problems.
Modern Data Protection That Works
Your critical data backed up automatically with tested recovery processes.
Local and cloud backups running automatically.
Monthly restore tests to verify everything works.
File recovery within hours, not days.
Business continuity planning for worst-case scenarios.
Virtual CIO Who Plans Your Technology Future
A dedicated technology strategist who aligns IT with your business goals.
Quarterly reviews of technology and budget planning.
Strategic guidance for technology investments.
Risk assessment and security planning.
Long-term roadmaps that grow with your business.
Our Unique Value
35+ Years of Refined IT Expertise
We don't just manage your technology—we transform it into a strategic business asset through our proven three-phase methodology.
Advise:
Strategic Planning That Drives Growth
Your Virtual CIO ensures technology investments support business goals, not just IT wishes. Every dollar spent on technology should return more than it costs.
Enable:
Proactive Support That Prevents Downtime
We solve problems before they impact your business. Our monitoring catches issues while you sleep, and our maintenance prevents tomorrow's crises.
Support:
Predictable Costs, Better Results
Fixed monthly pricing covers everything your business needs. No surprise bills, no emergency charges, no hidden fees.
What Makes Us Different:
US-based support with <15% staff turnover (industry average: 30-40%).
500+ technical certifications across our engineering team.
97% of calls answered within SLA because we staff appropriately.
Enterprise-grade tools scaled for small and medium businesses.
Our Track Record:
1.2+ million endpoints supported across three integration centers.
1+ million help desk tickets resolved annually.
250,000+ infrastructure devices monitored on our AIOps platform.
12,000+ clients trust us with their technology.
Measurable Improvements from Day One
Why teams are turning to us for fully managed services:
Reduced operational costs with predictable monthly budgeting.
Improved system reliability through proactive monitoring and maintenance.
Enhanced security posture with continuous updates and threat protection.
Strategic technology direction aligned with business objectives.
Freed internal resources to focus on revenue-generating activities.
Stop Fighting IT Fires. Start Growing Your Business.
Technology should accelerate your business, not slow it down. Xerox IT Solutions provides the expertise, monitoring, and strategic planning that transforms IT from a cost center into a competitive advantage.
Services de TI de Xerox®
Nous offrons des services de soutien des TI, 24/7/365 aux petites et moyennes entreprises grâce à une gamme personnalisée de solutions de TI.