Xerox Metered Supplies: Cost Per Copy Supplies Replenishment
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Quick Answers

How does Auto Supplies Replenishment work?

Colour Equipment:
For select colour machines, automatic replenishment is available for toner and ink sticks. Once the device is networked and communicating supplies data to Xerox, the device is enrolled in the ASR Program1. If we have an email address on file for you, you’ll be sent a notification that your device is now enabled for ASR.
Monochrome Equipment:
New Mono (non-colour) devices are automatically enrolled in the Automatic Supplies Replenishment (ASR) program at the time of install, and will ship toner/ ink when it is needed.

To check ASR eligibility for your device, go to

Supplies are ordered automatically by the Xerox Automatic Replenishment System. No action is required on your part to enable this process
Learn More about Supply Usage Calculation and Supply Fulfillment 

1 Colour devices need to be networked within 60 days of install

How to Order Online

Read the Metered Supplies User Guide or view our training video for instructions on how to register and activate an account to order your metered supplies.

Click the Register button below to register for a new Metered Supplies account. After creating your account you will receive an email containing a link to complete the registration process. You will need to provide a serial number and postal code associated with your machine’s shipping address.
Register / activate
Note: If an error occurs during your registration, or for further assistance, please contact the Metered Supplies Customer Support Centre at:
1-800-668-0199 (prompts: 1. 3. 3)

Hours of operation:
7:30 am to 7:00 pm EST
Monday through Friday
Please have your device serial number(s) ready.

Once your Metered Supplies account is activated you will be able to:
  • Enable automatic replenishment of select colour machines
  • Order metered supplies (toner & waste toner bottles)
  • View your order history
  • Update count of onsite stock
  • Enter meter reads
  • Modify shipping info
  • Authorize users
Manage my metered account

Learn about Metered Supply Contracts

A metered supply contract:
  • provides the user certain supplies on a cost per copy basis. These supplies are the discretion of Xerox and remain the property of Xerox until consumed. Inventory quantities on location may not be sold or used in other equipment.
  • requires meter reads be furnished periodically for billing purposes, but additional meter reads may be requested to validate the quantity of supplies beyond the expected usage.
  • requires providing periodic inventory counts of supplies. These counts may be requested when ordering supplies or at any other time.
  • requires the return of unused supplies covered under the contract at the time of equipment removal.
  • specifies that Xerox may invoice additional charges for excessive supply usage.

How to Return your unused Metered Supplies

If you have extra unused Xerox Metered supplies, please return to Xerox via filling out the Equipment Exchange/Removal Supplies Return Form. Please make sure to include the following information.

  • Your Xerox customer number or applicable serial number is Required
  • The Re-Order number of each item to be returned (This is found on the box ex: 6R244)

Please note:

  • We will not accept the return of open or partial boxes of any items. For open or partial boxes, please follow the Xerox recycling process available on the website
  • Since this is a Metered (No Charge) return. No credit will be given for any items returned.
  • Return confirmation number will be provided within 1-7 days.
  • Return policy is attached at the end of this document.
If you have any questions, feel free to email us at:
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Register or Activate your Metered Supplies account:
Register / activate

Login to your Metered Supplies account here:
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Metered Supplies Resources